You might experience that a video plays fully through but doesn't multiples your reward, or that the video somehow fails while playing. We want to help resolve these occurrences.
We want to make sure you’re aware of how the game ‘multiply’ your rewards. Below is an example for triple Health Boost from Dungeon Quest Chest:
- You open the Dungeon Quest Chest and win 1 Health Boost
- Now you watch a video to triple your reward
- Three Health Boosts are added to your total amount
If you experience that an ad fails, for example by freezing, showing a black/white screen or similar issues, we will have to investigate the issue further. We will try to locate the ad and the provider of the ad.
We will need your help to do this. Please do the following:
- Take a screenshot of the video ad (if possible)
- Paste the information to an email and attach the screenshots
- Describe the issue and how it occurred (game crash/freeze, error message, steps that lead to it)
- Send the email to https://bladesofbrim.zendesk.com/hc/en-us/requests/new or use the contact form below.
The Sybo Support team will then investigate the issue and get back to you.